SMS Messaging Policy

Opt-In

You receive messages because you are a customer of the business named in the message and provided your number to that business in the course of service. The first message from any business identifies the sender and includes opt-out instructions.

Opt-Out

Reply STOP at any time to stop all messages from that business. You will receive one confirmation message and nothing further. Reply HELP for help.

Frequency

Up to 3 messages per completed service visit; occasional messages for past customers (reactivation campaigns). No marketing lists, no third-party messages.

Fees

Message and data rates may apply per your carrier plan. Dependify does not charge recipients for messages.

Hours

Messages send only between 8:00 a.m. and 9:00 p.m. in your local time zone. This is a TCPA compliance requirement — we enforce it for every send.

Privacy

Customer contact data is used solely to deliver these messages on behalf of the business you hired. It is never sold or used to market unrelated services. See our Privacy Policy.

Content of Messages

Messages you may receive include:

• Post-service check-in (2 hours after job): "Hi [name], this is [owner] from [business]..."
• Review request (next day, sent to every customer — if the check-in surfaced a problem, the same request follows after a 72-hour resolution window): "If you have 30 seconds, would you mind sharing your experience..."
• Follow-up nudge (3 days later, only if no review left): "Just a quick follow-up — takes 30 seconds..."
• Reactivation message (one-time, to past customers): "We serviced your [trade] a while back — wanted to check in..."

After the nudge, the sequence stops. We never send a fourth message in a review-request sequence.

Compliance

Dependify complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA A2P 10DLC Code of Conduct. All messages are registered with US carriers via The Campaign Registry. Every message is logged with timestamp, recipient, content, and delivery status for TCPA audit-trail purposes (4-year retention).

Support & Contact

For help with SMS messages, reply HELP to any message, or email the business that serves you. For policy questions, email hello@dependifyllc.com.